Personal information is information which can identify you as a living individual, whether by itself or when used in conjunction with other information which we hold or are likely to hold.
The Data Protection Act 1998 defines your rights as an individual in relation to your personal information and how it is used. Its purpose is to ensure that organisations like ours manage your personal information in a fair and sensible way.
Please note that your access to the products/services/materials offered on the Website may be restricted if you do not submit personal information when we ask you to do so.
You should not use the Website if you do not accept changes which are made to it. In addition, you should tell us if changes mean that you do not accept the way in which we use your personal information.
What personal information do we collect?
Depending on how you use the Website we will ask you to provide us with certain personal information and if you order products and/or services from the Website we will ask you to provide certain personal information to us.
The information we ask for may include:
Date of birth
Where you heard about us
Information regarding your personal or professional interests, demographics, experiences with our products and services and contact preferences
Credit/debit card information and/or delivery address information (if you order products on the Website)
Information you provide in any “free text” boxes on the Website (i.e. blank spaces where you are free to insert comments)
This list is not exhaustive and it may change or be updated in accordance with the nature of our services and as legal, regulatory and other good governance requirements require.
Wherever reasonably practicable we will distinguish between personal information which you must provide in order to be granted the access referred to in this section and information which you provide at your discretion.
What is Sensitive Personal Data?
This is a more sensitive category of personal information which relates to, for example, a person’s race, sexual life, criminal allegations or offences, trade union membership or their mental or physical health.
Sensitive Personal Data may be relevant if you choose to attend our events and if you choose to submit information to us about, for example, your special needs or dietary requirements beforehand. The information you provide to us may include Sensitive Personal Data.
We make sure that Sensitive Personal Data is subject to additional controls. We would use it only in order to deliver our services to you, to meet your requirements or to deal with any requests made by you.
We would only disclose it to any of the third parties referred to in the section “Who do we share your personal information with?” in the event that they need to know it (for example, if a third party service provider is organising a conference for us or is providing catering services at a conference) and subject to appropriate confidentiality obligations (as may be appropriate).
Retention of your personal information
In accordance with the Data Protection Act 1998 we will ensure your personal information is not kept longer than necessary for the relevant purpose(s) by us or by any of the other parties referred to above.
This will be for an appropriate time period following completion of verification or investigation (or on the completion of resultant proceedings). Where information is known to be unreliable, irrelevant or excessive, it will be securely deleted as soon as possible.
Requesting your personal information
You can ask to access the personal information we may hold about you or you can ask to be provided with a copy of it.
We may charge a nominal fee in order to cover some of our administration costs in responding to your request as permitted under the Data Protection Act 1998. You would need to put your request in writing. You may email or write to Managing Director for this purpose by using the addresses in the “Contact Us” section below.
Ensuring your information is accurate
If you think that any personal information we have about you is inaccurate please email or write to us. We will amend your personal information if we believe it contains factual errors or is out of date.
What does Hutton&co do with my personal information?
The legitimate purposes for which we use your personal information will depend upon how you use the website. They may include the following:
Internal record keeping and audits
Administration of the Website and our relationship with you including to provide products to you which you may order from us and/or to provide our services to you and to monitor those services.
Dealing with and responding to any communication, enquiry or application which you submit to us and to provide you with appropriate services which may include sending your further information.
Contacting you for research purposes including market research and to help us plan and improve our products and services. We may contact you ourselves or ask outside research agencies to do so on our behalf (please refer to the section “Who do we share this information with” below).
Conducting optional online surveys (e.g. to gauge our service, collect demographic information and other information that we may find useful).
Analysing patterns and trends of use and the uptake of our services, events and facilities (if you attend one of our events).
Sending you direct marketing about products and services (but only when we have the appropriate consent(s) from you).
Enabling us to:
- provide information and marketing services related to our products and services
- carry out statistical analyses regarding the products and services offered by us
- improve efficiency, results, communications, marketing, processes, standards and procedures as a result of such information and marketing services and statistical analyses referred to above
- Ensuring compliance with legal, regulatory and other good governance obligations
This list is not exhaustive and it may change or be updated in accordance with the nature of our work and as legal, regulatory and other good governance requirements require. Your personal information may be kept in paper files and/or held in electronic form (e.g. on our IT systems, in emails or in data bases).
What happens when I submit my personal information?
When your personal information is collected through a page on the Website it is directed into one or more IT systems.
It is then stored and used depending on the information needs (e.g.) for your request for information to be processed, for you to be registered on a training course or for your to receive related course materials.
Your personal information may be held on the IT system of Hutton&co and/or on the system of another company outside the UK which is providing IT hosting or similar services, in accordance with a suitable contract in place with that company.
Who do you share my information with?
We may make your personal information available to other businesses which we engage to help us run our business, for example to provide services to us. This may include (this is not a definitive list) market research companies, providers of direct marketing services, training providers, and IT hosting and maintenance providers.
In accordance with the requirement of the Data Protection Act 1998 we would impose restrictions and standards in any written contract with them in order to ensure they keep your personal information secure and that they use it only for the purpose for which we provide it to them. If these businesses are outside the UK, the section “Will my personal information be transferred outside the UK?” below will be relevant.
Will my personal information be transferred outside the UK and/or Europe?
We may wish to transfer your personal information to other countries (for example, to an overseas service provider, agent or supplier) for the purposes described above. If you are using the Website from outside the UK other laws may apply to your personal information.
The Website may be hosted on servers located outside the UK and/or Europe and maintenance and support services for the Website may be provided from outside the UK and/or Europe. This means your personal information may be stored in other countries.
All of this means that your personal information may be transferred to other countries which do not have the same privacy laws as are applicable in the UK and other parts of Europe. However, in order to prevent unauthorised access or disclosure, damage or loss of your personal information, we take suitable physical and electronic, organisational and technical measures to this end, in accordance with our obligations under the Data Protection Act 1998.
In addition, any transfer of your personal information to another country would be carried out in accordance with the Data Protection Act 1998.
Security, usage statistics, cookies and web beacons
We are committed to ensuring that we keep your personal information secure. In order to prevent unauthorised access or disclosure, damage or loss of your personal information, we take suitable physical and electronic, organisational and technical measures to this end, in accordance with our obligations under the Data Protection Act 1998. The internet is not a secure means of communication.
Emails may be intercepted by other people or organisations. We cannot guarantee the security of personal information sent to us through these websites. Any communication sent to us through this website or by email is sent at your own risk.
Usage statistics, cookies and web beacons
Your browser typically reveals a certain amount of information to our web server when you visit our websites, including but not limited to the IP address of your internet service provider, the name and version of your operating system, the name and version of your browser, the date and time of your visit and which pages of our websites you visit. This information may be used to create statistics which help us to improve this website. The information obtained in this way does not identify you personally.
However, we may review our server logs for security purposes, such as to detect intrusions into our network. If we suspect criminal activity we might share our server logs - which contain visitors’ IP addresses - with the police or other appropriate investigative authority and they may use that information to trace and identify individuals. We also use “cookies” on our website. Cookies are small text files which your browser places on your hard drive so that the website can recognise you on future visits to that site.
They make it easier for you to maintain your preferences on our websites, and allow us to tailor the site to your preferences, provide features such as shopping baskets and measure your use of our site. We may also use electronic images known as “web beacons” on this website and in communications generated from using and/or registering on this website, such as promotional emails.
In all of the above examples, our cookies do not themselves contain any personally identifiable information, only encrypted session IDs that can only be interpreted by our websites’ tracking software. You can, should you choose, configure your browser not to accept cookies from our and/or other websites, and also to delete all cookies currently stored on your computer. You can find out how to do this for your particular browser by clicking ‘help’ on your browser's menu or by visiting www.allaboutcookies.org. However, some of our website features such as user registration or shopping carts may not function if you disable cookies.
We may link to other websites which are not within our control. Such links are provided for your convenience. In addition, other websites outside our control may link to the Website. We are not responsible for the content of any external sites we provide links to or which link to the Website.
Once you have left our website, we cannot be responsible for the protection and privacy of any information which you provide. You should exercise caution and look at the privacy statement applicable to the website in question.
St Nicholas House
31-34 High Street
Bristol BS1 2AW
Phone: 0117 299 3035